Terms and Conditions

Shipping & Returns

 

Mail-Order Service

 

We operate a mail-order service for customers outside the Brisbane Area, as well as for customers without easy access to the CBD.We use the Australia Post Express Post Satchels and Ordinary Mail satchels. Please note these prices may change due to post changes....

  • Shipping Costs and options are calculated on checkout based on size and weight. Below is a guide of shipping costs:
  • We send 500g in a small satchel for $10.80 Express Post, or $8.10 Regular Post (which is about 2 small paperbacks). Regular Post is best for purchases of 1 or 2 books in the Metro area.
  • We send 3 Kgs in our Medium Express Post satchel for $15.60,  or Regular Post $13.15 (which can hold 3-12 small paperbacks).
  • We send 5 Kgs in our Large Express Post satchel for $23.60 or Regular Post for $16.75    

Hardcovers are sent in large bags due to their weight. Trade and large paperbacks are sent according to their weight.
For specific queries please contact us at the shop 07 3807 8230 or by email info@rosemarysromancebooks.com

Please note that this page is only an example of terms and conditions and should not be relied on as a complete statement of the law. To understand your rights and obligations fully, study the relevant law or consult a solicitor.

Prices and Payment

All prices are in AUS$ and include GST at the appropriate rate. Delivery charges are not included in the prices quoted. We accept payment by most major credit and debit cards. Payment is taken once we have established that we can fulfil your order, checked details and stock availability and despatched your goods. We do not charge your credit or debit card until we dispatch your order.

Purchasing

All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the "Add to Basket" button shown on each product page. When you place an order to purchase a product by clicking the button "Order Now", we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've accepted your order or dispatched the product to you. The contract will be filed. For safety reasons your order’s data are not accessible via internet. We keep these data in confidence according to our privacy policy.

Cancellation

You have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return them for a full refund. This will apply to your order unless you order goods made to your own specification, perishable goods or goods that by their nature cannot be returned, video, DVD, audio or software products and the item has been unsealed, newspapers, periodicals or magazines. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, fax or letter. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service. Should you order, details of this right will be sent to you with your confirmatory e-mail.

Customer Service

Any complaints regarding the goods or services supplied should be made to: info@rosemarysromancebooks.com

 

Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.